Podium Review Management Services



Unlike some online reputation management services that provide a wide range of services, Podium focuses the majority of its efforts on review acquisition and management.
There are several different components to the Podium platform:

Reviews: 

Through the platform you can set up the system to send text messages to your customers asking them to leave you a review. This ensures reviews are being left only on the sites you want. You receive instant notifications when reviews have been posted so you can quickly respond. 

Messaging: 

The Podium platform gives you one central location from which you can communicate with your customers, regardless of the online outlet they are reaching out from. The platform allows you to manage all of your text messages, Facebook Messenger messages and Google Click-to-Chat messages from one spot.
The message tool also allows you to send automated messages to customers who reach out after your business is closed for the day and assign messages to the employees who should be replying to each of them. 

Webchat: 

Podium allows you to add a widget to your website that encourages people to leave their name and mobile phone number in order to get questions answered via text message.
You can manage all of the messages that come in from the platform, quickly see which messages haven't been read or responded to and assign messages to specific employees. 
The Podium platform is also mobile friendly, with a mobile app available on iOS and Android devices.


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