BirdEye Review Management Services



BirdEye is a complete review management platform that has all of the tools needed to acquire and manage your online reviews. The service handles a wide range of tasks, including: 

Review acquisition: 

The platform gives you numerous ways in which you can reach out to your customers requesting them to leave reviews. You can contact customers via text message, email, Facebook, a form on your website, an in-store mobile kiosk, a BirdEye microsite or the BirdEye mobile app.

The platform also integrates with hundreds of different apps and programs you are already using to make it even easier to access your customer databases in order to reach out for reviews. 

Review monitoring: 

In addition to helping you acquire reviews, the BirdEye platform makes it simple to monitor and track all of your reviews, regardless of the website they are posted on. The software's dashboard displays reviews from more than 150 websites. It also sends you a text or email notification each time a new review is posted.

Review management: 

Besides being able to see all of the reviews that come in, you can also reply to them straight from the BirdEye platform.
You can create set responses to say thank you for as positive review or to apologize to a negative one. You can then automate the process based on rules you set up, such as a thank you note when a 5-star review comes in. 

Review marketing: 

BirdEye also allows your easily promote your positive reviews across your social networks, such as Facebook and Twitter, as well as on your website. The service also builds you a microsite for all of your reviews. This can help boost your overall online reputation. 
BirdEye can provide include the ability to manage all of your business listings across the web and options to allows customers to start a text message chat with your business.

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