Overview of Review Management


Your customers will be able to leave their reviews on Google, Facebook and other industry-specific reviews sites like yelp, webmd, etc.
Review management services
·         Monitor online reviews
·         Catch negative reviews before they're posted
·         Yelp review management
·         Google reviews management
·         Healthgrades reviews improvement
·         Improve TrustPilot reviews
·         TripAdvisor reviews
·         Facebook reviews management

Negative review root cause analysis
When bad reviews and ratings exist, there is usually a root cause. We can help companies and restaurants find the cause of negative online reviews in an objective way based on aggregated feedback.  

How the online review process works
Start by auditing existing reviews
A typical process for improving online reviews starts with auditing your existing reviews. We’ll look for negative reviews that violate the terms of service of the site and try to get them removed.
Identify probable positive reviewers
From there, we’ll identify customers who are the most likely to provide good reviews of your product or service and work to send them to the review platforms that will best help your brand.
Catch negative reviewers before they engage a public review platform
In the same way, our process acts as a go-between to catch many customers before they leave negative reviews, as well as encourage happy customers to leave high-quality positive ones.
Channel dissatisfied customers to your response team
Finally, we’ll direct any dissatisfied customers to you to help you handle any customer service concerns offline (further stemming the flow of negativity).


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