Podium Reputation Management Reputation Management Software



Podium Reputation Management has a comprehensive digital platform that helps businesses acquire and manage online reviews. The Podium Reputation Management software compiles user reviews from several review sites onto one easy-to-manage platform, so you don't have to search every review site manually for mentions of your business. 
Podium Reputation Management offers a series of review management features that allow businesses to connect with leads, get customer feedback, improve customer service and stand out among the competition.
The dashboard hosts a variety of features that can help you acquire new reviews, promote the best ones and quickly respond to negative comments that need your attention. 
Podium Reputation Management Features
Here are some of Podium Reputation Management's primary features: 

Review acquisition and management: 
The Podium Reputation Management platform offers several ways to modify how you acquire new reviews. You can choose from preset review templates or create your own message to send to users, asking for a review.
The Podium Reputation Management platform lets you set up alerts to be notified when reviews are published, giving you the chance to promptly reply to anything that warrants a response. This can help alleviate negative reviews and increase customer satisfaction.
Centralized inbox: 
The Podium Reputation Management software also compiles all of your online messaging into one location. This enables you to quickly respond to each message a customer sends, regardless of whether they are communicating via Facebook, Google, Instagram, text messages or your website.
You can also set automated responses to customers who try to connect after business hours.
Web chat: 

One of Podium Reputation Management's unique features is its web-chat messaging platform. This feature lets you add a widget to your website for customer questions and inquiries.

Many consumers' preferred method of communication is text message, and this feature allows you to connect with them when they're not at their computer. 


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