EMAIL SEQUENCE
An email sequence is a
series of emails sent based on pre-set time intervals or trigger-based
automations (or both).
·
A time-based email sequence involves messages that are sent at
predetermined intervals (e.g. immediately after opt-in, 30 days after purchase,
one year after subscribing etc.). Time-based email sequences are also referred
to as ‘auto responders’.
·
Trigger-based email sequences are sent whenever someone takes an
action on your website or within your email sequence (e.g. not logging into the
software platform for a week, clicking a link in an email, clicking links in
the last three emails etc.)
Why create email
sequences?
Email sequences are automated. And when you use both timed and
trigger-based emails, messages go out when they’re most likely to have an
impact. For example, say I’ve got an abandoned cart email sequence set up.
The different types of
email sequences
Let’s break down some of the most common types of email
sequences companies use. And while these may not all be applicable to you,
you’ll probably need to use several of these to meet the needs of your
business.
Nurture sequence
An email message (or series of messages) designed to help
introduce subscribers to your company. These messages may be used to deliver
any promised opt-in bonuses (a coupon code or lead magnet, for instance) and
should set subscriber expectations on the frequency and
content of the messages they’ll receive in the future.
Engagement sequence
An engagement sequence aims to deepen the relationship with
your subscriber. Once subscribers have absorbed your
nurture messages, engagement sequences can help nudge them to take
smaller-scale actions that’ll prime them for future conversion opportunities.
Conversion sequence
Conversion sequences are your ‘big guns’. You’ve nurtured your
subscribers and advanced your relationship with smaller-scale engagement
suggestions. Now, you’re ready to ask them to take action – usually, to
purchase something.
Onboarding sequence
You’ve got the customer – now don’t leave them hanging!
Onboarding messages ensure your new customers understand how to use the product
they’ve just purchased so they can get full use and enjoyment out of it right
away.
People get frustrated when they can’t figure out the products
they’ve purchased and you want your customers to be happy so they’ll make
repeat purchases and tell others to buy.
Abandoned cart recovery
sequence
What It Is: A would-be buyer has left
something in your shopping cart, but left without purchasing. An abandoned cart
recovery sequence may help bring them back.
Renewal sequence
What It Is: Email list subscribers
become disengaged for any number of reasons, no matter how many nurturing and
engagement sequences you have in place. Maybe their inboxes are flooded or
maybe they’re no longer interested in what you’re selling.
Event sequence
Like a conversion sequence, an event sequence aims to encourage
subscriber action. In this case however, that action is attendance at an event
(for instance, a live in-person meet up or an online webinar). Event sequences
accomplish several things, including:
·
Informing subscribers about the nature of the event and the
benefits of attending
·
Getting subscribers to sign up to take part (ideally, using
in-message sign-ups)
·
Reminding subscribers as the event approaches to ensure good
attendance
·
Following up after the event to share replays and get feedback
Follow up sequences are similar to the onboarding
sequence described above, but where onboarding messages are intended for
new product users, follow up sequences should be used whenever customers
complete an action (such as finishing an online course or purchasing a
product).
The goals of your follow up sequence may include (among others):
·
Reinforcing information learned or top-of-mind brand awareness
·
Driving referral or affiliate sales
·
Reiterating sales messaging (for example, extending a
post-webinar sales offer)
·
Sharing details on the next event
·
Reminding customers to purchase a product that may have run out
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