Podium Reputation Management



Podium is our choice as the best online reputation management service for online review management because of its ability to help you acquire and manage customer reviews from one robust platform. Podium gives you a quick and simple way to reach out to your customers to request reviews of your business. 
It also gives them a choice of which site they would like the review posted to. This makes the process easy for both them and you. 

Podium Pricing 

Podium doesn't have any set service plans or packages. Instead, the company offers customized pricing for each business. Representatives told us that the average cost tends to range between $350 and $450 per month, per location. Podium builds a final quote after speaking with you and showing you a quick demo of how the system works and all it has to offer. 

This gives you the opportunity to use the service for a year and then decide if it is helping you achieve your online review goals. Once that year is up, you can continue with the service without any real commitment and walk away without penalty. 
Podium Review Management Services 

Unlike some online reputation management services that provide a wide range of services, Podium focuses the majority of its efforts on review acquisition and management. Podium is a cloud-hosted service designed to help you increase the number of online reviews you receive, which in turn boosts your online image. 
There are several different components to the Podium platform: 
  • Reviews: 

Podium gives you the option of creating your own unique message or choosing from several available templates. The customer then has the choice of where they want to post the review. However, they can only choose from the sites, such as Google, Facebook or Yelp, that you select.
This ensures reviews are being left only on the sites you want. You receive instant notifications when reviews have been posted so you can quickly respond. 
  • Messaging: 

The Podium platform gives you one central location from which you can communicate with your customers, regardless of the online outlet they are reaching out from. The platform allows you to manage all of your text messages, Facebook Messenger messages and Google Click-to-Chat messages from one spot.
The message tool also allows you to send automated messages to customers who reach out after your business is closed for the day and assign messages to the employees who should be replying to each of them. 
  • Webchat: 

Podium allows you to add a widget to your website that encourages people to leave their name and mobile phone number in order to get questions answered via text message. This gives your customers, who prefer to communicate via text message, an easy way to chat with you.
The Podium platform is also mobile friendly, with a mobile app available on iOS and Android devices.


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