BirdEye vs. Podium


Podium is a basic review software for small businesses. BirdEye offers a wide variety of additional features to more thoroughly leverage reviews: review generation, review marketing, and review management.

BirdEye integrates its powerful Reviews product with additional modules (Social Media, Surveys, Online listings, Advanced Reporting, SEO optimized profiles and more) to fully cover all aspects of customer feedback, allowing businesses to build and maintain a strong presence across the internet.

CUSTOMER SURVEYS

Podium’s surveys are limited to 5 basic sentiment questions with minimal reporting, while BirdEye’s survey tool lets businesses create more advanced, intelligent surveys and interact with survey respondents.

SOCIAL MEDIA MANAGEMENT

BirdEye provides social media management services while Podium does not.

SOCIAL TICKETING

BirdEye lets businesses turn reviews and social mentions into support tickets. Podium does not have a ticketing service.

BUSINESS INSIGHTS

Podium shows businesses frequently mentioned keywords from reviews, while BirdEye uses NLP to measure sentiment and uncover trending topics, categories, and more, allowing businesses to take action.

COMPETITIVE BENCHMARKING

Podium shows businesses the total review volume and average Google rating of up to 5 competitors. BirdEye gives businesses the same level of insights into their competitors’ customer feedback that they have into their own, for as many competitors as they want.

PARTNER PLATFORM

BirdEye offers a rewarding partner program with several reselling options. Podium does not have a reseller program.

ENTERPRISE GRADE PLATFORM

Podium is built for small businesses only, while BirdEye can support the complex needs of large enterprises.

REPORTING

Both BirdEye and Podium provide reports of reviews and ratings by source. BirdEye’s reports are more extensive and customizable.

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