BirdEye vs. Podium


Podium is a basic review software for small businesses. BirdEye offers a wide variety of additional features to more thoroughly leverage reviews: review generation, review marketing, and review management.

BirdEye integrates its powerful Reviews product with additional modules (Social Media, Surveys, Online listings, Advanced Reporting, SEO optimized profiles and more) to fully cover all aspects of customer feedback, allowing businesses to build and maintain a strong presence across the internet.

COMPANY

While BirdEye and Podium are both reputable companies in the online review management space, over 2.5x as many businesses choose BirdEye over Podium.

LISTINGS

BirdEye provides automated listings management, while Podium offers no listings services.

REVIEW MONITORING

Both BirdEye and Podium let businesses monitor all reviews in one place and receive email alerts for new reviews.BirdEye provides more alert options and more advanced customization.

REVIEW GENERATION

Both BirdEye and Podium let business get new reviews automatically. BirdEye provides more review request customization and integrates with 10x more CRMs.

CAMPAIGN MANAGEMENT

Podium allows automated review requests and basic reporting. BirdEye lets business create, plan and execute a variety of customer feedback campaigns and gather deep insights from extensive, custom reports.

REVIEW MANAGEMENT

Both BirdEye and Podium allow businesses to monitor and respond to their reviews from 3rd party sites in real-time from one dashboard. BirdEye also provides automated review management tools.

REVIEW MARKETING

BirdEye gives businesses many ways to market their reviews across the web, while Podium offers no review marketing services.

WEBCHAT AND MESSENGER

Both BirdEye and Podium offer a Webchat tool to help businesses convert website visitors into new customers, as well as a unified inbox to manage all conversations.

 


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