Overview of BirdEye Review Management



BirdEye provides several ways to collect online business reviews, making it our choice for the best online reputation management service for review acquisition. With BirdEye, you can reach out to your customers in a wide range of ways to ask them for a review.
BirdEye satisfies this need by encouraging customers to leave reviews in a variety of ways, including via text message, email, Facebook plugins, mobile kiosks inside your business and on your website. Having many ways to reach out to customers helps you garner more reviews.  
In addition, look for a service that allows you to easily manage your reviews. The review management software you use should automatically alert you about new reviews, give you one central location to read those reviews and provide you with options for responding to them. 

BirdEye Review Management Features 

BirdEye is a complete review management platform with all of the tools you need to acquire and manage your online reviews. The service handles a wide range of tasks, including the following: 
  • Review acquisition. 

The platform gives you numerous ways to request reviews from your customers. You can contact them via text message, email, Facebook, a form on your website, an in-store mobile kiosk, a BirdEye microsite or the BirdEye mobile app.
The software lets you customize the messages you send on each platform to help garner the best response. You can also set when you want your customers to be contacted.
  • Review monitoring

In addition to helping you acquire reviews, the BirdEye platform makes it simple to monitor and track all of your reviews, regardless of the website they're posted on. When searching through your reviews, you can filter them in various ways, allowing you to quickly find the most important ones.
  • Review management. 

You can also reply to your reviews straight from the BirdEye platform, allowing you to quickly respond to any negative feedback. To make the response process even easier, the system allows you to create template responses.
You can then automate the process based on the rules you set up; for example, you can send a thank-you note when a 5-star review comes in.
  • Review marketing. 

BirdEye makes it easy to promote your positive reviews across your social networks, such as Facebook and Twitter, as well as on your website. BirdEye can build a microsite for all of your reviews, which can help boost your overall online reputation. 
BirdEye lets you manage all of your online business listings and gives you the option to allow customers to start a text message chat with your business.

Pros of Using BirdEye

BirdEye is the numerous ways to acquire reviews. Being able to reach out to customers via text messages, email, Facebook and your website increases your chances of landing more reviews. 
The dashboard gives you an easy-to-understand overview of what your customers are saying about you across all channels.
BirdEye's system reviews all of the information to provide you with greater insight into the overarching sentiments, both good and bad.
The BirdEye mobile app, which is available for iOS and Android devices, is another great perk.
Cons of Using BirdEye
One negative of BirdEye is that its website doesn't list pricing; you have to contact the company directly.
BirdEye also has limitations. It's primarily a review acquisition and management platform, not a full-service reputation management company.
If you're seeking crisis management, content creation, public relations or social media account creation, you may need to look for other options.
BirdEye Customer Service
BirdEye's website has a wealth of information to help new and existing users learn about its platform.
All customers receive a dedicated support representative who serves as their go-to-person for any questions or concerns they have.
All of our questions were answered quickly and thoroughly. Regardless of the method we used, the representatives were courteous and did not push us to make a sale; instead, they simply encouraged us to reach back out with any additional questions. 
Review Management Reference

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