How to Ask for a Review From Customer
Here are some best
practices and techniques to help you achieve the best results and optimal
response rates.
Request reviews via email
One of the most
effective ways to generate new reviews is through review request email
campaigns.
The campaigns usually
take on the form of customer feedback surveys; other times, the email message is much simpler and more
straightforward, containing a link to a page where the recipient can write a
review.
Review request templates
Not sure what to write
in your review request messages? Here are some subject line and message ideas
that hopefully will give you some inspiration for your review request templates.
Review or feedback SMS templates
Here are some
actionable feedback SMS templates to inspire your text surveys and review
request campaigns via SMS.
Design landing pages for collecting reviews
In order to generate
new reviews and collect valuable customer feedback, more and more businesses
and marketers are creating their own dedicated landing pages for reviews.
It’s a great way to encourage customers to be
more vocal about their experiences.
Get reviews at the point of sale
A more immediate,
personal, and direct way to ask customers for reviews is to make the request at the point of sale or care.
Use review request or review generation tools
If you’re managing a
business with multiple locations, an efficient way to ask customers for reviews
is by using review request or review generation tools and software.
The Ask Tool from
ReviewTrackers, for example, allows you to generate new reviews through email
campaigns, SMS, on-site kiosks, and customizable landing pages.
Automate your review requests
For the
efficiency-minded, a little automation can help get more review generation work
done faster. Customers who automate their review requests can often double or
triple their review volume — minus the time and resources spent on manual work.
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